Privacy Policy

Last updated: January 2026

Introduction

Welcome to La Favolosa Bianca. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.

Information We Collect

We collect the following types of information:

• Account Information: Email address, password (encrypted), first name, last name, and phone number when you create an account.
• Delivery Addresses: Home, work, or other addresses you save for food delivery purposes.
• Order History: Details of your past orders including items ordered, order amounts, and delivery information.
• Payment Information: Payment card details are securely processed through Stripe. We do not store your full card numbers on our servers.
• Device Information: Push notification tokens to send you order updates and promotional notifications (with your consent).
• Usage Data: How you interact with our app to improve our services.

How We Use Your Information

We use your information to:

• Process and deliver your food orders
• Send order confirmations and status updates
• Manage your account and provide customer support
• Send promotional offers and updates (with your consent)
• Improve our app and services
• Comply with legal obligations

Data Sharing

We may share your information with:

• Restaurant Partners: Your name, delivery address, and order details to fulfill your orders.
• Delivery Partners: Your delivery address and contact information for order delivery.
• Payment Processors: Stripe processes your payment information securely.
• Analytics & Notifications: Google Firebase is used for push notifications (order updates) and app analytics to improve our services.
• Maps & Location: Google Maps is used to display delivery locations and enable address selection.
• Service Providers: Third-party services that help us operate our app (e.g., cloud hosting).

We do NOT sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Opt-out of marketing communications
• Export your data

To exercise these rights, please contact us through the app or email.

Push Notifications

We send push notifications for order updates (preparing, ready, delivered). You can enable or disable notifications in your device settings at any time.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order history is retained for tax and legal compliance purposes. You can request deletion of your account and data at any time.

Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: info@lafavolosabianca.com